Quality Guarantee and Service for Carlinkit

1. Does the product have quality assurance?
   

   In order to provide the best installation suggestions and after-sales service for your car, It is recommended that you choose to buy from carlinkitcarplay.com first. All products sold have been tested and provide an after-sales guarantee. We will give priority to providing one-to-one service for customers who place orders on our site. For products purchased on other websites(e.g., Aliexpress, Amazon, Ebay), we will not be able to guarantee product quality and after-sales service.

2. How to enjoy product after-sales service?
   

   We offer service for items purchased from carlinkitcarplay.com. If you buy Carlinkit products from other websites(e.g., Aliexpress, Amazon, Ebay), please seek help from other sellers first. You can also refer to our FAQ, but the products purchased from other websites may be different from ours, and our FAQ may not apply to products purchased on other websites.

Common

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[[[1. How to quickly understand this product?]]]

1. Especially made for aftermarket Android head unit (except Pioneer, Alpine, and Kenwood), suitable for vehicle system versions above Android 4.2+.

2. It supports iPhone 5, apply IOS 10 or more. And also supports phones with Android Auto features.

[[[2. How to confirm whether my car is supported or not?]]]

1. Please make sure your car is Android 4.2 and above the system.

2. Download the AutoKit application, enter settings > environment testing. Make sure all three options are all displayed with “√”.

3. Your car can use the dongle.

Note: This product is not applicable to Aftermarket Head-Units Pioneer, Alpine, Kenwood!! You can choose another product—Carlinkit USB Wireless Adapter Dongle for Wired CarPlay. (Product link：https://carlinkitcarplay.com/products/carlinkit-wireless-adapter-for-factory-carplay）

[[[3. Will it work with my phone?]]]

1. It supports iPhone 5 and above systems and applies IOS 10 or more.
Note: if your phone is I0S13 and above, please update AutoKit.apk to the latest version.

 2. It supports phones that have Android Auto.(Note: If you are using an Android phone, you can only connect the dongle to your car via USB cable.)

[[[4. My screen is original and has not been modified. Can I buy it?]]]

If your car screen is original and has not been modified, please check whether your car is an Android system and can use Autokit.apk. in case you buy the wrong product. It is important.

[[[5.How to use CarPlay on Android car stereo and Android Tablet?]]]

1. How to use the dongle on the Android car stereo?

For the car have android version Navigation stereo，you can plug the dongle into your car USB port directly after installing the AutoKit on the car screen, and then connect the iPhone with the dongle and click AutoKit to go to the CarPlay interface.

2. How to use the dongle on the Android Tablet?

The car does not have an android version Navigation stereo. You can plug the dongle into your Android Tablet after installing the AutoKit on the tablet(You should use a USB Adapter to keep the dongle was charging), then connect the iPhone with the dongle and click AutoKit to go to the CarPlay interface.

Note: It's similar to Android auto.

[[[6. How to download and install the Autokit.APK?]]]

The address downloading APK:
http://121.40.123.198:8080/autokit/autokit.apk(Please copy the URL to the new browser page to download)

Method 1: Download the APK on Car Browser.

1. Click the browser on the car, enter the URL, and download APK. (Your car must connect to the network.)

2. Click the “Download Directory” to find the downloaded APK file, then install it.

Method 2: Download the APK on your computer, copy it to a USB flash drive, and then install it.

1. Enter the URL on your computer browser, download the APK, and copy it to a USB flash drive.

2. Insert the U disk into the USB interface of the car, find the U disk directory in the “File Manager”, then install it.

[[[7.How to connect the Bluetooth?]]]

1. Insert the CarPlay Dongle into your car, waiting for the Autokit.apk to search the dongle Bluetooth.

2. Turn on your phone's Wifi and Bluetooth, then select the dongle Bluetooth name, input the password "0000", and click "Pair" to complete.

3. You can use Carplay after the connection is complete.

• How to connect to the carplay?

Blog link：https://carlinkitcarplay.com/blogs/for-models-with-android-head-unit/carlinkit-dongle-usage-and-upgrade-tutorial-for-android-head-unit-wireless-carplay

• How to connect to the Android Auto?

Blog link: https://carlinkitcarplay.com/blogs/for-models-with-android-head-unit/carlinkit-dongle-usage-and-upgrade-tutorial-for-android-head-unit-wired-android-auto

[[[8.How to upgrade the APK and Dongle]]]

• Upgrade APK:
  Please unplug the dongle first and then enter the APK settings, find the "check upgrade" button, and then you will see the prompt of the latest version and then click "Update", then wait for the APK update.

• Upgrade Dongle:
  Plugin the dongle to the car, then enter the APK settings, find "check to upgrade", you will see the latest box version, and then click "Update".

[[[9.If the car can not be identified with the USB Carplay Dongle, what should I do?]]]

    Note: Please installing the apk before using

• Please confirm the following:

1. Usually,the car has two USB pork, you can try both of them.
   
   
2. Open the APK first, then insert the product. See if there is any identification.The mobile phone data cable needs original or good quality.
   
   
3. Open Autokit Settings and select compatible in the three working modes. Also, select weak in Charge mode (Advanced system option).
   
   
4. Erase cache partition (Settings → Application → Storage → Erase data)
   
   
5. Please update the APK and Dongle to the latest version.
   
   
6. If the product still doesn't work, test it with another Android car.
   
   
7. Test whether the USB port supports OTG function

[[[10. What should I do if the device does not work when I plug the dongle into the car? ]]] 

1. Runs detective model in AutoKit.apk. To make sure if USB flash drive can be detected.
   
   
2. Try to connect the Dongle to another USB port of your car.
   
   
3. Turn on the USB debugging to check whether other USB disks or card readers are inserted in other USB ports.
   
   
4. Please do not use the HUB device for connection.
   
   
5. Root your system of Android head unit, and set AutoKit.apk to system class application. 

[[[11.What can I do if the screen is black after the mobile phone is connected?]]]

1. Turn off the "Handbrake Setting" of the vehicle or turn on the "View video while driving"
   
   
2. Select the "Compatible" option in the three working modes, and select "weak" in the charging mode.
   
   
3. Select "Others" in the rendering mode.
   
   
4. Clearing the APK cache.
   
   
5. Please update the APK and the box software to the latest version.
   
   
6. Please ensure that the battery of the mobile phone is above 30%, and do not turn on the power-saving mode.

[[[12.After connecting with the Dongle, only Carplay works, Android auto doesn't work, what should I do ?]]] 

1.  Please make sure that your Android phone has the Android Auto function installed normally.
   
   
2. Try to update Android Auto Services and Google service in your phone, and run Android Auto first on the phone before using Android Auto.
   
   
3. Then unplug the product again, and use a high-quality data cable to connect to the phone.
   
   
4. Please check whether the country or area is supported by Google Android Auto (The areas where Google is not open are not supported, even the mobile phone support Android Auto. It can be found on the Google official website).

[[[13.Does it come with instructions?]]]

Yes, it comes with instructions.

If you still have any questions, please feel free to contact us and provide us with your order number. Thank you.

[[[14. How do I track the status of my package]]]

Blog link: https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/how-to-check-my-logistics-status